Terms & Conditions
Welcome to our web site. Nails & Brows provides the services and products subject to the following terms and conditions. Our address is 31 Berkeley Street Mayfair London WIJ 8EJ Company registration number: 8345883. VAT registration number GB 181155911.
2. Privacy & Security
Nails & Brows greatly values its customers and respects their privacy. We collect customer information only to enable us to process your order, improve your shopping experience and to communicate with you about our products, services and promotions. Any information that we collect about you is held confidentially and is not used by any third parties.
Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.
4. Order processing and delivery
Orders will be processed as soon as they are received. We despatch orders Monday – Friday only, excluding Bank Holidays. Orders are usually despatched within 1 to 3 days though it may take longer in certain circumstances. Orders received on a non-working day will be despatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
If a product that you have ordered is out of stock, we will contact you immediately.
Nails & Brows currently delivers to UK, European and International customers. We do not deliver to P.O. boxes. Nails and Brows offer the following delivery options:
- Standard: £4.95
(2-3 working days UK only and tracked)
- Next Day: £5.95
(Delivery the following working day for orders placed before 1pm any working day UK only and tracked)
- Europe: £8.95
(Standard Delivery Only tracked- Usually 4-9 working days)
- International: £10.95
(Standard Delivery Only tracked – approximately 7-14 working days. Any fees charged by Customs are the sole responsibility of the customer)
A parcel is considered lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period has elapsed.
We are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.
6. Cancellations and Returns
We hope that you are delighted with your order. However, if for any reason, you are not entirely satisfied, you may return any item in its original condition* for a full refund within 14 working days of delivery.
You must arrange for and pay the costs of returning the products to us. Please ensure that you have enclosed your delivery note and that the package is wrapped securely you should also use a tracked delivery service as we cannot accept liability for goods lost in transit.
*Original condition means that the items packaging has not been opened or damaged and that there are no scratches or marks on the item and there is no evidence it has been used.
Please contact firstname.lastname@example.org to arrange your return.
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In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and service. The best way to contact us is by e-mail email@example.com we aim to acknowledge all enquiries within 24 working hours.