Terms & Conditions
Welcome to our web site. Nails & Brows provides the services and products subject to the following terms and conditions. Our address is 31 Berkeley Street Mayfair London WIJ 8EJ Company registration number: 8345883. VAT registration number GB 181155911.
2. Privacy & Security
At Nails & Brows Limited we take privacy seriously and only use the information we collect to provide you with our services. We do not share or sell your details for any other purpose than providing the services listed.
At any time, you may request a copy of information we have recorded about you. You may also request that we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 5 years years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Nails & Brows (Beauty Services)
We request the minimum level of personal identity information to run our business effectively. The data that you provide us with, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred nails or brow colour formula, how you like your brows and who your favourite specialists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular services we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit Mailchimp.
You may contact us at firstname.lastname@example.org to:
• Request information we have stored about you.
• Request we remove all identifying information about you.
Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.
4. Order processing and delivery
Orders will be processed as soon as they are received. We despatch orders Monday – Friday only, excluding Bank Holidays. Orders are usually despatched within 1 to 3 days though it may take longer in certain circumstances. Orders received on a non-working day will be despatched the next working day. Note: Delivery to rural addresses may take an additional day or two.
If a product that you have ordered is out of stock, we will contact you immediately.
Nails & Brows currently delivers to UK, European and International customers. We do not deliver to P.O. boxes. Nails and Brows offer the following delivery options:
- Standard: £4.95
(2-3 working days UK only and tracked)
- Europe: £8.95
(Standard Delivery Only tracked- Usually 4-9 working days)
- International: £10.95
(Standard Delivery Only tracked – approximately 7-14 working days. Any fees charged by Customs are the sole responsibility of the customer)
A parcel is considered lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period has elapsed.
We are not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.
6. Cancellations and Returns
We hope that you are delighted with your order. However, if for any reason, you are not entirely satisfied, you may return any item in its original condition* for a full refund within 14 working days of delivery.
You must arrange for and pay the costs of returning the products to us. Please ensure that you have enclosed your delivery note and that the package is wrapped securely you should also use a tracked delivery service as we cannot accept liability for goods lost in transit.
*Original condition means that the items packaging has not been opened or damaged and that there are no scratches or marks on the item and there is no evidence it has been used.
Please contact email@example.com to arrange your return.
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In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and service. The best way to contact us is by e-mail firstname.lastname@example.org we aim to acknowledge all enquiries within 24 working hours.